M247 | Internet Infrastructure Provider

Dr Tracy Tappenden, Course Director, Spearhead Training Group Ltd. Spearhead Training Group Ltd

Its well known that our UK based support team is available 24 hours a day, seven days a week, all year round. Even if you have a problem on Christmas Day, our team will be on the end of the phone ready to help.

Recently Dr Tracy Tappenden, Course Director of Spearhead Training Group Ltd., one of our valued customers making good use of her Prime Hosting account, had cause to make a technical support call. What she experienced during that call motivated her to write a letter that landed on the desk of M247 Managing Director, David Buckle.

Dear Sir, she began, I wanted to write to you to tell you about the truly first class support I received this week from one of your team, Paul Pintiliescu.

Paul spent a great deal of time with me and demonstrated excellent customer service skills, helping me resolve an issue with our website. He is a real credit to your organisation and I cannot sing his praises enough. If you have an employee of the month award I would like to propose that Paul receives the recognition he deserves.

Signed: Dr Tracy Tappenden, Course Director Spearhead Training Group Ltd.

I believe he is a recent addition to your company and he has demonstrated very good problem solving skills (including help with a Wordpress issue which I thought was a hosting issue, beyond the call-of-duty) and an excellent and helpful manner on the phone and via email.

R. Adelagun, SARO Systems

This is to briefly feedback on the excellent support I've received recently and some time ago from Paul.

I believe he is a recent addition to your company and he has demonstrated very good problem solving skills (including help with a Wordpress issue which I thought was a hosting issue, beyond the call-of-duty) and an excellent and helpful manner on the phone and via email.

Jonathan Webb, webbaviation.co.uk

"I am very satisfied indeed"

http://www.primehosting.com